Sending Broadcasts¶

The straightforward one: compose a message, choose your audiences, send. This is your newsletter — promotions, holidays, announcements.

Navigation Path:
Marketing (Beta) → Broadcast

1. Compose and Choose Your Audience¶

• Build the message in the composer — see Message Composer.
• Pick one or more audiences. Recipients are automatically de-duplicated, so nobody gets the same message twice even if they match several audiences.

2. Send Now or Schedule¶

• Send now, or schedule for a future date and time.
• Broadcasts move through Draft → Scheduled → Sent, and can be paused and resumed before they go out.

Large broadcasts send progressively over a few minutes rather than all at once, and the system guarantees a broadcast can never be sent twice.

3. Watch the Results¶

• Live counters — sent, skipped and failed totals update on your dashboard while the send is running.
• Per-recipient results — for every customer: delivered, skipped or failed, with the reason (blocked, no LINE ID, delivery error) and a timestamp.

4. Chain What Happens Next¶

Two options that turn a one-off send into the start of a journey:

• Tag on delivery — automatically apply labels to everyone who received the message, so you can retarget them later.
• Chain to the next step — when the broadcast finishes, automatically enrol recipients into a drip campaign or an automation.

Summary Checklist

• Message composed and previewed.
• Audiences selected.
• Send time chosen (now or scheduled).
• Delivery tags set, if retargeting later.
• Follow-up campaign or automation chained, if needed.