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Creating Membership Tiers

Build as many tiers as you like — Member → Silver → Gold → Platinum, or your own names — and let FoxConnect promote and demote members automatically.

Navigation Path:
Loyalty (Beta) → Tiers

1. Create a Tier

Click Add Tier and fill in the tier definition:

  • Tier Name: e.g. Gold.
  • Min Spend (฿) and Min Visits: What it takes to qualify in the current period — spend, visits, or both.
  • Points Multiplier: e.g. 2.0 = double points on everything the member earns.
  • Icon and Color: Choose from Star, Premium, Trophy or Diamond, plus a tier colour — shown on the member's card in LINE.
  • Benefits Description: A free-text list of perks displayed to the customer, e.g. "2x points, Priority booking, Birthday bonus".
  • Default tier: Mark one tier as the starting tier assigned to new members.

Use the Move up / Move down arrows to order your tiers, and check the Tier Progression Flow panel at the bottom for a quick view of the upgrade path.

2. Set the Qualification Period

Tier qualification is measured over a program-wide window, set in Settings → Tier Reset Period:

  • Monthly (1st of each month)
  • Quarterly (Jan, Apr, Jul, Oct)
  • Yearly (January 1st)
  • Never — lifetime accumulation

Membership is re-evaluated automatically after every transaction and at every period reset — no manual upkeep.

3. Tier Auto Discount

Each tier can carry an automatic discount, applied at checkout without any code:

  • Enable automatic tier discount for the tier.
  • Discount Type: Percentage or Fixed amount, with the Discount Value.
  • Discount Label: An optional label shown to staff and customers.
  • Stackable: Decide whether the tier discount can combine with reward coupons.

4. What Members See

  • A tier card in LINE showing their current tier, colour and benefits.
  • Progress to the next tier — "฿2,400 more to reach Gold", with a progress bar.
  • Automatic upgrade and downgrade notifications in LINE.

5. Manual Tier Override

Need to make a VIP feel special regardless of spend? On any customer, click Edit Tier — either from the row in Loyalty (Beta) → Members, or from the Loyalty tab on their contact record.

In the Edit Loyalty Tier dialog:

  • Set manual tier: Choose the tier and a Valid until date (up to 366 days). When it lapses, the member returns to their earned tier automatically.
  • Override reason: Required for the audit trail (at least 10 characters).
  • Send LINE membership update to customer: Optionally notify them of their new status.
  • Clear override: Return the member to their auto-qualified tier at any time.

Every tier change — automatic, manual, or expired override — is written to the audit trail with who did it and why.

Summary Checklist

  • Tier names, icons and colours defined.
  • Min spend / min visits thresholds set.
  • Points multipliers configured.
  • Tier auto discounts and stacking rules configured.
  • Benefits descriptions written.
  • Default tier marked.
  • Tier Reset Period chosen in Settings.