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The Rewards Catalogue

Create the rewards customers can redeem with their points — from discount codes to free sessions, courses and in-store items. Customers browse and redeem them 24/7 in the Rewards Store in LINE.

Navigation Path:
Loyalty (Beta) → Rewards

1. Create a Reward

Click Add New Reward and define the basics:

  • Reward Name and Description: What the customer sees in the store.
  • Points Cost: The price in points.
  • Reward Type: Voucher, Coupon, Service or Physical Product.
  • Reward Source Type: For catalogue-backed rewards, attach a real item — a Service, Service Package, Course, Bundle or Voucher Template. On redemption the customer receives the real thing, ready to book or use.
  • Stock Level: Limit how many can be redeemed (-1 for unlimited) — never oversell a reward.
  • Validity (Days): How long an issued reward stays valid after redemption.
  • Reward Image: A clear image sells the reward — this is what customers browse.

2. Fulfillment Configuration

Choose how the reward is delivered:

  • Fulfillment Method:
    • Manual review — staff confirm each redemption (good for in-store claims).
    • Coupon code — a unique, single-use code is issued to the customer.
    • Auto apply — the discount applies automatically at checkout.
  • Discount Type and Discount Value: None, Percentage, or Fixed amount.
  • Coupon Code Prefix: Optional custom prefix for issued codes.

3. Reward Rules

Fine-tune who can redeem the reward, and where it applies:

  • Minimum Spend and Max Discount: Spending floor and discount ceiling.
  • Per Customer Limit: e.g. once per person, ever (blank for unlimited).
  • Valid From / Valid Until: The window the reward is available in the store.
  • Checkout Types: Restrict to Bookings, Service Packages, Vouchers and/or Bundles.
  • Restrictions: Limit to specific Services, Packages, Courses, Bundles or Branches.
  • Eligible Tiers: Make a reward Gold-only — leave empty for all tiers.
  • Combine with tier discount / Combine with other codes: Control stacking.
  • Is Active & Visible to Customers: Activate or deactivate at any time.

4. How Discounts Apply at Checkout

When a customer checks out, FoxConnect calculates the price transparently:

  1. Base price of the booking, package, bundle or voucher
  2. Minus the automatic tier discount (if their tier qualifies for this item)
  3. Minus the reward coupon, if a valid code is applied

The customer sees a clear breakdown before paying, and the system explains why a discount didn't apply — "minimum spend not met", "not valid for this service", "can't be combined with your tier discount".

Codes are consumed exactly once, at the moment payment succeeds — a double-tap or a retried payment can never spend a code twice.

5. Handling Redemptions

  • Customers redeem rewards themselves in the Rewards Store in LINE; issued vouchers and codes appear under My Rewards with status and expiry.
  • For in-store claims, the customer shows their code at the counter — staff mark it used in Loyalty (Beta) → Claims with Mark as Used.
  • The Claims tab lists every redemption, with a badge showing how many are outstanding.

Summary Checklist

  • Reward name, image, description and points cost set.
  • Reward type and attached catalogue item chosen.
  • Fulfillment method and discount configured.
  • Stock, per-customer limit and validity window set.
  • Tier gating and restrictions applied.
  • Stacking rules decided.
  • Reward set to Active.