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Managing Stamp Cards

Once a stamp card is enabled on a service, stamps take care of themselves. This guide covers how stamps are earned and expire, what your customers see in LINE, and the admin tools on each customer record.

Navigation Path:
Customer record → Stamp Cards tab

1. How Stamps Are Earned

  • Automatic: One stamp per completed booking of that service, with the branch recorded.
  • Never double-stamped: The same booking can't produce two stamps, even if its status is changed back and forth.
  • Full-card protection: No extra stamps once the card is complete.
  • Automatic reversal: If a completed booking is cancelled or marked no-show, its stamp is removed automatically. If the card had already been redeemed, it's flagged for review instead of being silently clawed back.

2. The Stamp Cards Tab on a Customer

Every customer record has a Stamp Cards tab listing all their cards with status chips — In Progress, Ready to Redeem, Redeemed, Expired. Each card offers:

  • Add Stamp: Add a stamp manually with an optional reason — e.g. a walk-in visit that wasn't booked. (Disabled when the card is full — redeem first.)
  • Redeem: Available once the card is complete. The Redeem Stamp Card dialog issues the reward as a 1-use service package; the confirmation shows the reward service, package ID and expiry.
  • History: Every stamp with when it was earned and by which route, including manual additions.

3. Expiry Handling

Two independent levels, both optional (configured per service — see Stamp Card Setup):

  • Card expiry: The whole card lapses on a date.
  • Stamp expiry: Each stamp has its own life; older stamps drop off while newer ones stay.

Expiry runs automatically in the background every hour, and the customer receives a LINE message when a stamp expires. The card display shows active stamps (⭐), expired stamps (⚫) and empty slots (⚪), plus the next stamp expiry date — so nobody is surprised.

4. What the Customer Sees

  • A LINE card after every visit — star-by-star progress, service name, expiry date, and a button into their card list.
  • Colour-coded moments — blue for a stamp earned, green for "Reward Unlocked", amber for a correction, red for an expired stamp.
  • My Stamp Cards in LINE — all active cards, with Past Cards and Stamp History below.
  • Card detail — every stamp, when it was earned, at which branch, and when it expires.
  • Redeem Now on a completed card — the free session lands under their packages, ready to book.

5. Marketing Automation

Stamp activity can trigger automated LINE campaigns:

  • Stamp earned — e.g. "You're 3 visits away from a free treatment"
  • Card completed — e.g. "Your free session is waiting — book it now"

Each with configurable delays and your own message content.