Creating Automations¶

One trigger, one action — the fast reflex layer. When a customer does something, an automation responds immediately.

Navigation Path:
Marketing (Beta) → Automations

1. What an Automation Can Do¶

• Send a LINE message — immediately, or after a delay of up to 15 days.
• Add a label to the customer.
• Remove a label from the customer.

2. Choose the Trigger¶

Pick what fires the automation — a new follower, a completed booking, a stamp card filling up, and more. See Triggers for the full list.

3. The Same Controls as Campaigns¶

• Restrict to an audience — only customers in a saved audience qualify.
• Re-entry rules — allow re-entry, once ever, or a 30-day cooldown.
• Label on completion.
• Chain into a campaign or another automation when it finishes.
• Switch on or off with a single toggle.

4. Know What Happened¶

Every automation run is logged per customer — triggered, sent, failed or skipped, with the reason — so you can always answer "did this customer get the message, and if not, why not?"

Summary Checklist

• Trigger chosen.
• Action set (message, add label or remove label).
• Delay configured, if not immediate.
• Audience restriction set, if needed.
• Re-entry rule chosen.
• Automation switched on.